Elements and Performance Criteria
- Obtain information relevant to business issues
- Review staff and customer feedback and business performance data
- Identify, define and analyse business problems and issues
- Identify information required to reach a decision on problems/issues
- Source and gather reliable information
- Test information for reliability and validity, and reject where contradictory or ambiguous
- Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately
- Analyse information and knowledge
- Ensure objectives for analyses are clear, relevant and consistent with the decisions required
- Identify patterns and emerging trends correctly and interpret as to cause and effect
- Utilise statistical analyses and interpretation where appropriate
- Undertake sensitivity analysis on any proposed options
- Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn
- Adjust management information systems/decision support systems to meet information processing objectives
- Take decisions on business issues identified
- Ensure sufficient valid and reliable information/evidence is available to support a decision
- Utilise risk management plans to determine acceptable courses of action
- Utilise appropriate quantitative methods to assist decision making
- Consult specialists and other relevant groups and individuals
- Ensure decisions taken are within the delegation/accountability of the group/individual responsible
- Make decisions in accordance with organisational guidelines and procedures
- Ensure decisions taken are consistent with organisational objectives, values and standards
- Ensure decisions are taken in a timely manner
- Disseminate information to the organisation
- Ensure advice/information needs are documented and are specific to location, format and time line requirements
- Document information and update databases regularly
- Design and test systems to meet information requirements of decision makers
- Ensure information is up-to-date, accurate, relevant and sufficient for the recipient
- Develop communication plans and disseminate information
- Adhere to confidentiality/privacy policies in the transmission/release of information/advice
- Review and update communication plans regularly
- Utilise technology which provides optimum efficiency and quality
- Maintain corporate knowledge and ensure security